Refund policy

Return & Refund Policy

At Loopella, customer satisfaction is important to us. We want you to feel confident when shopping for our elastic hair bands, ponytail holders, and other hair accessories.

This Return & Refund Policy explains the conditions and procedures applicable to returns, refunds, damaged items, and order-related issues.

1. 30-Day Return Policy

We offer free returns and refunds within 30 days of delivery.

You have 30 days from the date your order is delivered to request a return. To qualify for a return, the product should generally be in its original condition, unused or unworn, and accompanied by its original packaging where applicable.

If there is an issue with your order, please contact us before returning any item so that our support team can provide the appropriate instructions.

2. How to Request a Return

To begin a return, contact:

Email: support@loopella.sbs

Please provide:

Your order number
The email address associated with your order
The item(s) you wish to return
A brief explanation of the reason for your return
Photographs where relevant, particularly for damaged, defective, or incorrect items

Once your request has been reviewed, we will provide instructions regarding the next steps.

Please do not send products to us without first contacting our customer support team.

3. Free Returns

Eligible returns requested within the 30-day return period are offered at no additional return cost to the customer, subject to the instructions provided by our customer support team.

Return arrangements must be authorized by Loopella in advance.

4. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If your product arrives damaged, defective, or different from what you ordered, contact us as soon as reasonably possible at support@loopella.sbs.

Please include your order number and clear photographs showing the issue. We will review your request and work toward an appropriate solution, which may include a replacement or refund.

5. Refunds

Once an eligible return has been received and/or approved, we will notify you of the status of your refund.

Approved refunds will generally be issued to the original payment method used for the purchase.

Although we process approved refunds as promptly as reasonably possible, banks, payment processors, and card issuers may require additional time to post the funds to your account. Processing times outside our systems are beyond our control.

6. Order Cancellations

If you need to cancel or modify an order, please contact us as soon as possible.

We cannot guarantee that an order can be cancelled or modified once processing or fulfillment has begun. If your order has already been dispatched, you may request a return after receiving it in accordance with this policy.

7. Exceptions

Returns may be refused where an item has been intentionally damaged, materially altered, misused, or returned in a condition inconsistent with ordinary inspection.

Nothing in this policy is intended to limit rights that cannot legally be excluded under applicable consumer protection laws.

8. Exchanges

If you would like a different product or variation, please contact our support team. Depending on availability and the circumstances of your request, we will advise you of the most appropriate return, replacement, or reorder procedure.