Shipping policy

Shipping Policy

Thank you for shopping with Loopella. We are committed to providing a simple and transparent delivery experience for customers around the world.

1. Free Worldwide Shipping

Loopella provides free standard shipping worldwide on orders placed through our online store.

There is no minimum purchase amount required to qualify for our standard free shipping unless a specific promotion states otherwise.

2. Estimated Delivery Time

Our standard estimated delivery timeframe is:

7–10 days

Delivery timeframes are estimates rather than guarantees unless expressly stated otherwise at checkout.

The actual delivery date may vary depending on the destination, local carrier operations, customs procedures, public holidays, severe weather, and other circumstances outside our reasonable control.

3. Order Processing

Orders are prepared for shipment after successful payment confirmation.

Processing and fulfillment may be affected by weekends, holidays, unusually high order volumes, address verification, or other operational circumstances.

Customers will receive available shipment or tracking information when applicable.

4. International Orders

We ship internationally to destinations supported by our shipping network.

International shipments may be subject to local customs procedures, import requirements, taxes, duties, or other governmental charges depending on the destination country.

Unless explicitly stated otherwise during checkout, any mandatory import-related charges imposed by local authorities are determined by the destination jurisdiction and may be the responsibility of the recipient.

5. Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully check:

Recipient name
Street address
Apartment or unit number, if applicable
City
Province, state, or region
Postal or ZIP code
Country
Contact information

If you notice an error after submitting your order, contact us immediately at support@loopella.sbs.

We will attempt to assist, but address changes cannot be guaranteed after fulfillment has begun.

6. Tracking

When tracking information is available for your shipment, it may be provided through your order information or shipping notification.

Tracking updates are controlled by the relevant carrier and may occasionally take time to appear after a shipment has been dispatched.

7. Delayed Shipments

While most orders are expected to arrive within the estimated timeframe, occasional delays may occur.

Potential causes include:

Customs processing
Carrier network disruptions
Severe weather
Public holidays
High-volume shipping periods
Incorrect or incomplete addresses
Local delivery disruptions

If your shipment appears significantly delayed, contact support@loopella.sbs with your order number so our team can assist.

8. Lost or Delivery-Issue Orders

If tracking indicates an unusual delivery issue or your order has not arrived within a reasonable period after the expected delivery timeframe, please contact us.

We will review the available shipping information and work with you toward an appropriate resolution based on the circumstances.