Terms of service

Terms of Service

These Terms of Service govern your access to and use of the Loopella online store and your purchase of products from us.

Throughout these Terms, “Loopella,” “we,” “us,” and “our” refer to Loopella. By visiting our store, using our website, or purchasing a product from us, you agree to be bound by these Terms of Service and any additional policies referenced on our website.

1. Online Store Terms

By using our website, you confirm that you are legally capable of entering into a binding agreement in your jurisdiction or are using the website with the permission and supervision required by applicable law.

You may not use our products or services for unlawful or unauthorized purposes.

You must not attempt to interfere with the security, integrity, operation, or accessibility of our website.

2. Products and Services

Loopella specializes in elastic hair bands, ponytail holders, and related hair accessories.

We make reasonable efforts to display product descriptions, photographs, colors, and other information accurately. However, colors may appear differently depending on screen settings, lighting, photography, and device displays.

Minor variations may occur where products are offered in multiple colors, batches, or configurations.

3. Pricing

Product prices are displayed on our website and may be changed from time to time without prior notice.

The price applicable to your order will generally be the price displayed when your purchase is submitted, subject to correction of obvious errors and applicable law.

Promotions, discounts, and special offers may be subject to separate conditions and availability.

4. Orders

We reserve the right, where reasonably necessary and permitted by law, to refuse, limit, or cancel an order.

This may occur in circumstances involving suspected fraud, unauthorized transactions, incorrect pricing, inventory errors, payment issues, or other legitimate operational concerns.

If we cancel an order after payment has been successfully collected, the applicable amount will be refunded.

5. Billing and Account Information

You agree to provide current, complete, and accurate purchasing and contact information.

You are responsible for checking your shipping information before completing an order. Incorrect or incomplete addresses may result in delays or delivery problems.

6. Shipping

Loopella offers free worldwide shipping.

Our standard estimated delivery timeframe is 7–10 days. Delivery estimates are provided in good faith and may be affected by circumstances outside our reasonable control, including customs procedures, carrier disruptions, severe weather, holidays, or incorrect delivery information.

Additional details are available in our Shipping Policy.

7. Returns and Refunds

Eligible purchases are covered by our 30-day free return and refund policy.

Return and refund requests are subject to our Return & Refund Policy, which forms part of these Terms.

8. Intellectual Property

Unless otherwise stated, website content owned by Loopella, including original text, branding, graphics, logos, design elements, and other proprietary materials, is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, commercially exploit, or republish our proprietary content without authorization, except where permitted by law.

9. Third-Party Services

Our online store may rely on third-party providers for services such as payment processing, hosting, shipping, analytics, or other operational functions.

Your use of certain third-party services may also be governed by the terms and policies of those providers.

10. Prohibited Uses

You may not use our website:

For unlawful purposes
To violate applicable laws or regulations
To infringe intellectual property rights
To transmit malicious code
To attempt unauthorized access to our systems
To submit fraudulent or misleading information
To interfere with the website or another customer's use of it

11. Disclaimer

We aim to maintain accurate and useful website information. However, except where prohibited by law, we do not guarantee that our website will always be uninterrupted, error-free, or available without technical issues.

Nothing in these Terms excludes warranties, guarantees, or consumer rights that cannot lawfully be excluded.

12. Limitation of Liability

To the maximum extent permitted by applicable law, Loopella will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or products where such liability may legally be limited.

This provision does not exclude or restrict liability that cannot legally be excluded or restricted.

13. Governing Law

These Terms are governed by applicable laws of British Columbia, Canada, subject to any mandatory consumer protection laws or jurisdictional rights that may apply to customers elsewhere.